I arrived a half hour before their scheduled opening, but they took my car in right away and gave me a loaner while they replaced my brakes. Several hours later, they called and said my car was ready. I went over and within a few minutes I was out the door with my perfectly fixed Avalon. They are the best Toyota Dealership I have used.
Jessie H. - 4/26/17
Diamond Toyota never disappoints! Two thumbs up! Wouldn't take my vehicle anywhere else. Was just in for some basic maintenance. Thanks Micah for all of your help! Great customer service!
Angel T. - 4/12/17
Love my new 2017 RAV4!!! This is my second RAV4 within 3 years!!! Chris Zerfass, got everything I wanted in my new vehicle especially my sunroof!!! Plus a week later we purchased a new 2017 Toyota Tacoma!! That says a lot within a week 2 purchases from Diamond Toyota Dealership!!! The employees are warm and welcoming!!! Thank you guys for making us feel very important!!!
Diamond L. - 4/12/17
Bill Mayhew is the greatest I was going through the worst trying to get a car and him and Andrew both made it easy for me.
Karen M. - 4/12/17
The people in the service department are friendly, competent, and respectful of my time. I would not want to take my 11 year old Prius or 18 year old RAV 4 anywhere else.
Michael L. - 4/06/17
As always I was treated with professionalism from the service desk to the review what was done to my Tacoma . Thank Again
Dennis L. - 04/05/17
In my visit I dealt with the service manager, Jim, and the desk adviser, Karen. Very pleasant and very professional. I will return for service. Thanks
Alice F. - 3/30/17
Great service! My car was serviced at the appointment time in a timely manner. Appreciate that with a busy schedule. Everyone was friendly and professional. I would recommend your service dept.
Pat D. - 3/14/17
Best dealer around! Wonderful. Diamond is such a great place to take your car for service.
Gail S. - 3/09/17
Thanks great service, smiling faces, as always first class!
Nila L. - 3/02/17
Very thorough customer service done in a timely manner! Very detailed in explaining what was done.
Beth R. - 1/13/17
My 150,000 mile service was completed in a timely manner and the results clearly explained to me. I LOVE my 2002 4Runner and the Toyota service team is part of the reason it still runs so well. Thank You!
Robert M. - 1/5/17
Was able to have a recall service combined with my 10,000 mile service and was finished in about one hour and 15 minutes.
Chris T. - 12/29/16
This dealership is the best in area. There service team is awesome. They have you in and out in no time at all. They have my full trust in keeping my Tacoma on the road. Thank you Diamond Toyota. You guys are the best.
Shawn L. - 12/23/16
First rate could not have been better!!!
Robert W. - 12/21/16
I love the new snow tires on my car. I now don't care how much it snows! The fluid check card is very helpful. The print out I received that goes over my entire car's functions is very informative.
Janet S. - 11/23/16
I took my car in to be inspected, and while that resulted in my needing the muffler replaced, I was given a loaner car for convenience and decided to have a broken rear latch panel replaced at the same time. I was made aware of all the work involved from the very beginning, and the service department applied a current discount coupon towards the job. I purchased my Toyota Prius new here in 2006, and have continued to have it serviced by this dealership because of its excellent Service Department. Jeff Innocent and Micah are the best to work with. Well worth the drive from Lancaster!
Judy F. - 11/16/16
Took my 2011 Camry in for inspection and recon Was able to use a loaner Feel very secure now with winter coming They did the complimentary and I needed a few things had them done Best part was tho the re-com was amazing Living in Hershey with all the road work I had tar etc Car looks like new Thank You PS Karen also found a coupon I had not used.
Michael L. - 11/10/16
Received an email about the vehicle exchange program responded that I may be looking to trade my 2014 Venza. I wanted an AWD and 6 cylinder. I was met by Joe Abelada at the time I suggested. He mentioned that the Highlander or 4 Runner may be what I was looking for. We decided on a Highlander, he brought one for me to test drive and we worked out the finances that best suited my situation and we made the deal. Joe was extremely knowledgeable and responsive. I've been driving Toyotas for 30 years and will continue to do so as long as the vehicles are top class and the sales and service are top class.
Susan S. - 11/04/16
Diamond Service was excellent. They explained exactly what was being done to service my truck and completed it. They gave me a comfortable place to wait. Thank you for the excellent service.
Don M. - 10/27/16
Always on time. Courteous and efficient. Keeps client informed. Best place I ever dealt with.
William D. - 10/10/16
Diamond Toyota rates #1, for me, in selection, sales, and service. The Internet Specialist, Lin Davis, guided me to the perfect vehicle, a 2017 Toyota Camry XSE. Andrew LeFever, the Sales Manager, made sure every detail of the buying process was explained. Steve Kahlon, the Owner / General Manager, thanked me and shook my hand. Toby Young, the Finance Director, went over all aspects of the buying process and helped me get an excellent rate of purchase. Mechanic, Kris Milligan, talked with me about proper maintenance of my new Toyota. Finally, Tim Martinez, Salesman, explained every aspect of the electronic features on the inside of my new vehicle. Joe Abeleda, Salesman, and all of the other working personnel, in the dealership, shook my hand and made me feel welcome. I am truly happy with my purchase of a 2017 Toyota Camry. The expert staff at Diamond Toyota helped me through every part of the buying process and made me feel comfortable. Overall, I would highly recommend Diamond to anyone who wants a gratifying car buying experience.
Daniel H. - 10/10/16
I had struck a curb and destroyed the tire and misaligned the right front wheel. From the side of the road where I was awaiting AAA to replace the flat tire with the spare tire, I called Diamond Toyota. Micah immediately arranged everything I needed from an appointment the next day to a loaner car. In less than four hours I was back on the road with a new tire and realignment. I can't praise Diamond Toyota enough for their courteous, timely and excellent service.
Larry W. - 9/27/16
Service was good, kept me informed & was ready on time. Thank you.
Todd L. - 9/27/16
Friendly staff... Took their time to make sure we were happy. Customer service is the most IMPORTANT factor when dealing with the public. My wife is not an easy customer. She left happy..... That says a lot!... Thank you...
Dan & Floy F. - 9/27/16
We were very pleased with the experience buying a new car from you. The car we wanted was not in your lot, but you found it for us in a day. Joe did a great job explaining all the features of the car. We were not intending to buy on our first shopping trip, but we really liked the car and were sold on the hybrid model after driving it. So far, we really love this car.
Daniel P. - 7/21/16
When we first encountered Joe Abeleda he introduced himself and asked how he could help us. He showed us what we were interested in and took the time to explain and go over everything in detail. Even though we got there rather late he did not hurry us. We were very impressed with Joe Abeleda and would do business with him again. We would also recommend him to anyone we know who is looking for a new vehicle. We are looking forward to a long relationship with diamond and hope that their standards stay the same as they are now.
Christine D. - 7/20/16
FANTASTIC!!! As always, great service, friendly, courteous, and knowledgeable staff! Professional technicians who know & understand the vehicles and what needs to be done!
Roberto V. - 7/19/16
Everyone that I worked with was incredible. The standards of professionalism were unmatched by any other place I've ever worked with and everyone was willing to go the extra mile to help ameliorate any questions/concerns that I had about this process. So thankful I went to Diamond Toyota in Lebanon!
Peter L. - 7/08/16
The folks in the service department always treat you like you're a member of the family. If something isn't right, they will make it right. I buy all my cars and have them serviced at Diamond Toyota Scion.
Dori D. - 7/08/16
Service staff are very personable. I never feel "talked down-to" because I'm a woman. They find ways to save me money (wiper inserts vs wiper blades, I would have thought those terms were interchangeable). The waiting area is clean & comfortable, & they have an excellent coffee machine. They are more than happy to help you figure out how to use it..
Ryan S. - 7/07/16
Diamond Toyota Scion in Lebanon did a great job in helping purchase the car. Joe Abeleda was the Sales Person who helped me. He did an awesome job with offering me the car. He was also very knowledgeable.
Mark G. - 7/06/16
The people at Diamond Toyota are great. They are extremely courteous and friendly. They are always helpful, and I never feel like I am being taken advantage of. Would never think of going anywhere else.
Sam E. - 7/05/16
Service was excellent - very friendly - service manager came out to meet with me personally to provide information on the servicing of the vehicle.
Simon H. - 7/01/16
Best car service I've ever had. Fast service and friendly employees at Diamond Toyota!
Teresa I. - 6/24/16
I had a 10,000 mile service and it was very quick. I was also able to make the appt without waiting days to schedule.
Gladys O. - 6/21/16
Easy to schedule. Took the car in on arrival a short while before the scheduled appointment time. Was on my way home 17 minutes after the scheduled appointment time. Very quick. Explained the checks that were done.. All good. Thanks!
Ed N. - 6/14/16
Very professional, accommodating, competitive and trustworthy experience from scheduling to pick up. It's comforting that the work is thorough and done right the first time. Friendly. Professional explanation of work needed and completed. Much appreciated.
Bob C. - 6/14/16
Your team is absolutely the best. It is always a pleasurable experience. I will continue to recommend your company for both sales and service. Thanks for your efforts.
Zachury F. - 6/6/16
I'd give them 10 stars if I could! This is a long one but they deserve it! I?m from the D.C. Northern Virginia area. The dealerships around me house some of the worst people you?ll ever encounter when trying to buy a vehicle. Take a look at some of the reviews of Lustine Toyota in Woodbridge, Virginia and you?ll understand where I?m coming from. How they treat potential customers is damn near criminal. I wanted a 2016 Sky-Metallic Access Cab Toyota Tacoma with the TRD-Sport Package. I didn?t want any other color, package, or model. I knew what I wanted and that?s that. The dealerships around me didn?t have any and I was told there were 2 within a 300 mile radius. I went with the one in Lebanon, Pennsylvania. It?s roughly a 3 ½ drive from me and it was the closest. I called them up and Jeff Emerich was my salesman. This guy was the most down to earth, straight up, no bullshit guy I?ve ever come across. I asked him for the absolute lowest price because I?d be coming from VA and he did just that. I compared it to True Car?s price and it was under the average paid and was very close to Excellent! Without hesitation, I asked that he take a picture of the truck with his cell phone on the lot and send it to me. I wanted to be certain the truck was there and they weren?t going to do the ole? bait and switch. Jeff did exactly what I asked and even placed a hold on the vehicle with no strings attached. He said if I was coming up for the truck, he?d make sure it was clean and ready to go. The next day I left to make the drive. When I arrived the truck was there and looked great. I spent a total of 15 minutes in the showroom to sign some paperwork and I was on my way. Jeff was awesome and Toby was also a pleasure to work with. This dealership was totally worth driving 3 ½ hours out of my way for. I highly recommend these guys!
Irwin S. - 5/26/16
I was grateful that the service desk was open early so my service order could be processed while my "ride" was waiting.
Robert W. - 5/24/16
The car lot is so much more organized and easier to navigate. The showroom/service center is much more customer friendly. And of course they offer a great product - Toyota vehicles!
Harry G. - 5/18/16
My experience with Diamond Toyota is fantastic. Purchasing a car can be stressful, but not with Diamond. Their low-key, honest approach is commendable. In my previous experience with other dealerships this has not always been the case. I will only deal with Diamond Toyota as they are totally professional in all aspects.
Susan L. - 5/10/16
I appreciated the Service Manager discussing options with me, and I also liked that although he had suggestions, he did not pressure me to do them immediately. I've been at other dealerships where they tell you that you have multitudinous issues with your vehicle, and then it turns out not all were needed. I did not get that vibe here.
